Customer Care

Long standing customer relations are the foundation of Jts Saddlery’s philosophy. We understand that a saddle purchase is ongoing and progressive and not simply a matter of making a sale and walking away.

For your peace of mind we offer the following straight forward, fair and honest customer care:-

14 Day Return 

We know buying a new saddle is a big investment, currently our terms & conditions of sale for Saddles give you the customer 14 days to change thier mind if you are not happy with the saddle.

Aftercare & Servicing

Once you have had your saddle we recommend your saddle is checked at regular intervals  6 monthly or at least annually.

It is important to remember that horses do change shape, dependent on age, time of year, changes in work, diet even a change of home or rider can make a difference. Using a weight tape may help you assess this, as a general rule a 5 – 10 cm change up or down may affect how your saddle fits so it might be worth a phone call to your saddle fitter to discuss its fitting further.

There are always fitting fees, mileage where applicable & adjustment charges apply to all Saddle Check Appointments.

Minor saddle alterations & adjustments in many instances can be done at your yard by your saddle fitter, but in some instances they will need to be worked on back at our onsite workshop. Overseen by a Qualified Saddler a workshop provides saddle repairs such as replacement girth straps and stitching as well as flocking alterations.

To help keep your  saddle in its best condition regular cleaning with saddle soap and conditioning with a leather balm or cream is vital, this will help prevent excessive wear and friction marks as well as keeping the leather supple.

Off Shelf Purchases

We offer a 14 day return on all saddles purchased off the shelf or via mail order.

Refunds subject to inspection and a usage fee of 15% will apply to those saddles damaged or returned in poor or dirty condition.

Payments & Deposits

We accept payment in cash, bacs or Paypal.

All saddles purchased require payment in full.

Concerns about your Saddle.

We can’t fix it if we don’t know about it, call or email us to discuss any queries or concerns with your saddle  and we will endeavor to resolve any problems and find a way forward.